Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a casual player or a high roller, understanding the withdrawal process at Justcasino ensures you receive your winnings without unnecessary delays. This step-by-step guide covers everything from account setup to cashing out, with practical tips and real calculations to help you succeed.
Getting Ready
- Verify your email address after registration to activate your account.
- Complete the Know Your Customer (KYC) process by uploading a valid ID and proof of address. This is mandatory before any withdrawal.
- Read the bonus terms and conditions carefully, especially wagering requirements and game contributions.
- Choose a payment method that supports both deposits and withdrawals to avoid delays.
- Set up two-factor authentication (2FA) for added security.
- Check your internet connection and browser compatibility to prevent technical glitches.
Creating Your Account
- Visit Casino Just and click the ‘Sign Up’ button.
- Fill in your personal details: full name, date of birth, email, and residential address.
- Choose a strong password and agree to the terms and conditions.
- Confirm your email by clicking the verification link sent to your inbox.
- Log in and navigate to the ‘My Account’ section to start the KYC process.
How Wagering Works
Understanding wagering requirements is crucial for converting bonus funds into withdrawable cash. Assume you claim a 100% match bonus up to €100. The bonus comes with a 35x wagering requirement on the bonus amount. To withdraw, you must wager €100 × 35 = €3,500. However, many casinos apply wagering to the deposit plus bonus. For a €100 deposit and €100 bonus, the total wagering is (€100 + €100) × 35 = €7,000. Here’s the calculation:
- Deposit: €100
- Bonus: €100
- Wagering requirement: 35x (bonus) or 35x (deposit+bonus) – check terms.
- If on bonus only: total wagering = 35 × €100 = €3,500.
- If on deposit+bonus: total wagering = 35 × €200 = €7,000.
Games contribute differently to wagering. Slots usually count 100%, table games 10-20%, and live dealer often 0%. To meet requirements efficiently, focus on high-contribution games. Track your progress in the ‘Bonus’ section.
Licence & Player Protection
Justcasino operates under a Curacao eGaming licence. While this ensures the casino follows basic fair play rules, players from EU and Nordic countries should note that winnings from Curacao-licensed casinos may be subject to local income tax. We recommend consulting a tax advisor. The platform uses 128-bit SSL encryption to protect personal and financial data. Responsible gambling tools like deposit limits, timeouts, and self-exclusion are available in the account settings.
Deposits & Withdrawals
Deposits are processed instantly via Visa, Mastercard, Skrill, Neteller, and cryptocurrency (Bitcoin, Ethereum). Minimum deposit is €10. Withdrawals are handled within 24 hours for e-wallets, 3–5 business days for credit cards, and up to 7 days for bank transfers. The minimum withdrawal is €20. Always meet wagering requirements before requesting a withdrawal.
Common Problems & Fixes
- Problem: Withdrawal pending longer than stated. Fix: Ensure KYC documents are uploaded and approved. Contact live chat if status shows ‘Pending’ after 48 hours.
- Problem: Bonus not credited after deposit. Fix: Check if you used the correct bonus code. If yes, clear browser cache and try again. Otherwise, contact support.
- Problem: Game not contributing to wagering. Fix: Review the contribution table in the bonus terms. Stick to slots for 100% contribution.
- Problem: Error when uploading documents. Fix: Ensure files are under 5MB and in JPG or PDF format. Try a different browser or device.
- Problem: Withdrawal rejected due to bonus abuse. Fix: Avoid claiming multiple bonuses on the same deposit. Play within the maximum bet limit during wagering.
Good to Know
| Method | Deposit Speed | Withdrawal Speed | Minimum |
|---|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | Up to 24 hours | €20 |
| Credit/Debit Cards | Instant | 3–5 business days | €20 |
| Bank Transfer | 1–3 business days | 5–7 business days | €50 |
| Cryptocurrency | Instant (after confirmations) | Up to 1 hour | €20 equivalent |
Note: Withdrawal times are after the pending period and KYC approval. Cryptocurrency offers the fastest option overall.
Players Ask
How long does a withdrawal take at Justcasino?
E-wallet withdrawals are processed within 24 hours, credit cards take 3–5 business days, and bank transfers up to 7 business days.
What documents are needed for KYC?
A government-issued ID (passport or driver’s licence) and a recent utility bill or bank statement showing your name and address.
Can I cancel a pending withdrawal?
Yes, you can cancel a withdrawal request if it is still ‘Pending’ in the cashier section. Once processed, it cannot be reversed.
Why was my withdrawal rejected?
Common reasons include unmet wagering requirements, KYC not completed, or exceeding maximum withdrawal limits.
Is there a limit on how much I can withdraw?
Casino Just imposes a weekly withdrawal limit of €5,000 and a monthly limit of €20,000, depending on your player status.
Do I pay taxes on my winnings?
Justcasino is licensed in Curacao, so winnings are not taxed by the casino. However, you may be liable to declare winnings in your country of residence.
What is the minimum deposit?
The minimum deposit is €10 for all methods except bank transfer, which requires a minimum of €50.
Can I use multiple bonuses at once?
No, you can only have one active bonus at a time. You must complete wagering on the current bonus before claiming another.
How do I reset my password?
Click ‘Forgot Password’ on the login page, enter your email, and follow the instructions in the reset link.
Mastering the withdrawal process at Justcasino requires preparation, understanding of bonus terms, and timely KYC verification. Follow the steps outlined here, and you will enjoy a smooth payout experience.
