Before you register at Bitstarz, take five minutes to read this guide — it could save you time and money.

Before You Start

• Verify your eligibility: ensure you are of legal gambling age in your jurisdiction.
• Check the casino’s license (Curacao) and understand that winnings may be subject to local tax.
• Review the bonus terms: wagering requirements, game restrictions, and maximum bet limits.
• Test the platform with a small deposit to evaluate game performance and withdrawal speed.
• Set a budget and stick to it. Never chase losses.

Account Setup

1. Click the “Sign Up” button on the homepage.
2. Provide your email address and choose a strong password.
3. Select your preferred currency (USD, EUR, BTC, etc.).
4. Complete the registration and verify your email via the link sent to your inbox.
5. Log in and navigate to the “Cashier” to make your first deposit.
6. Optional: apply a bonus code (e.g., for free spins) if available.

How Wagering Works

Wagering requirements (playthrough) determine how many times you must bet the bonus amount before you can withdraw winnings. For example, a 100% match bonus up to $100 with a 40x wagering requirement means you must wager $4,000 (40 × $100) before cashing out.

Let’s calculate: Suppose you deposit $50 and receive a $50 bonus. Total balance = $100. Wagering requirement = 40x bonus = $2,000. You must make bets totaling $2,000. If you play a slot with 96% RTP, your expected loss is 4% of the wagered amount, i.e., $80. So your expected outcome: you lose $80 from your $100, leaving $20. But actual results vary.

Formula: Required Wagering = Bonus Amount × Wagering Multiplier

Security Overview

The platform uses SSL encryption to protect data transmissions. Two-factor authentication (2FA) is available for account security.

Watch this video to see how to enable 2FA. The casino holds a Curacao license and undergoes regular audits. Always use strong, unique passwords.

Payment Methods

Note: Withdrawal limits may apply per transaction. Verify your identity before requesting a withdrawal to avoid delays.

Support Guide

• Scenario: Can’t log in. Use the “Forgot Password” link or contact support with your email.
• Scenario: Bonus not credited. Check if you used a valid code and met the minimum deposit. If not, contact live chat.
• Scenario: Withdrawal pending for days. Ensure KYC documents are submitted. If still delayed, escalate via email.
• Scenario: Game not loading. Clear cache, update browser, or try a different device. If persists, contact support.
• Scenario: Account locked. This often occurs after multiple failed login attempts. Contact support to unlock.

Need to Know

What currencies are accepted?

You can deposit and play in USD, EUR, BTC, and several other cryptocurrencies.

Is there a mobile app?

The casino offers a mobile-optimized website and a progressive web app (PWA) that can be launched from your browser.

How long do withdrawals take?

Withdrawal times vary by method: e-wallets within 24 hours, cards 1-3 days, bank transfers 3-5 days.

Can I set deposit limits?

Yes, responsible gambling tools are available in the account settings.

What fees apply?

The casino does not charge deposit fees, but withdrawal fees may apply for certain methods.

Are there country restrictions?

Players from some countries are restricted. Check the terms and conditions for the full list.

Is live dealer available?

Yes, live dealer games are provided by Evolution Gaming and other studios.

Extra Tips

The VIP program rewards loyal players with points for every real-money wager. Points can be exchanged for bonuses, free spins, or cash. Tiers include Bronze, Silver, Gold, and Diamond, each offering higher cashback percentages and personal account managers. To progress, accumulate points by playing your favorite games. Typical rewards include weekly reload bonuses and exclusive promotions.